Questionnaires - Design and Manage

Guideline: Creating Phone Call User-Friendly Multiple-Choice Questions
Summary There are many ways to structure a multiple-choice question via IVR. Here are some guidelines and examples to help you improve the user-frie...
Wed, 8 Mar, 2017 at 5:20 PM
Guideline: Creating SMS User-Friendly Multiple-Choice Questions
Summary There are many ways to structure a multiple-choice question via SMS. Here are some guidelines and examples to help you improve the user-frie...
Wed, 8 Mar, 2017 at 5:27 PM
How To: Designing Questionnaires
Summary This guide will walk through the process of designing a questionnaire in the Ask tool. Introduction A questionnaire will be sent over t...
Thu, 3 May, 2018 at 3:25 PM
How To: Manage Content and Translations
Summary This guide will walk through how to load and manage SMS and phone call content (text and audio files) in multiple languages. Introductio...
Thu, 3 May, 2018 at 3:31 PM
Guideline: Drafting a Questionnaire Introduction
Summary This document describes best practices for drafting the introduction to a questionnaire. There isn’t one solution that is perfect for all scenar...
Wed, 8 Mar, 2017 at 5:48 PM
Guideline: Creating Quality Audio Files for Phone Call Surveys
Summary This document describes best practices for recording high-quality audio files for IVR. This is important when you deploy surveys, as the typ...
Wed, 8 Mar, 2017 at 5:41 PM
Guideline: Incentives
Summary This document provides tips for setting incentives during the survey design process. Introduction Respondents have various motivation...
Wed, 8 Mar, 2017 at 5:53 PM
Checklist: Core Questionnaire (Content Step #1)
Introduction To develop a high-quality survey that is tailored to the country, follow these four steps: Step #1: Develop an offline Core Questionnair...
Mon, 7 Aug, 2017 at 3:28 PM
Guideline: Core Questionnaire (Content Step #1)
Introduction To develop a high-quality survey that is tailored to the country, follow these four steps: Step #1: Develop an offline Core Questionnair...
Mon, 7 Aug, 2017 at 3:28 PM
Checklist: Translation (Content Step #2)
Introduction To develop a high-quality survey that is tailored to the country, follow these four steps: Step #1: Develop an offline Core Questionnair...
Fri, 4 Aug, 2017 at 3:00 PM