No, re-contact attempts are cumulative, the total amount of contact attempts that the tool will do is determined by the configuration. 

For example: 

  • You set a total of 3 contact attempts (2 re-contacts).
  • The first 2 attempts fail.
  • The case responds to the 3rd attempt but gets disconnected or stops responding after the 2nd question. 
  • No further contact attempts will be made.