Frequently Asked Questions

What Is the Surveda Survey Tool?
The Surveda survey tool is an online software for creating and deploying surveys using with Short Message Service (SMS), Interactive phone calls or Mobile W...
Thu, 3 May, 2018 at 3:59 PM
Who Is the Surveda Survey Tool for?
The Surveda tool is for anyone who wants to ask questions among a given population using SMS, phone calls, or the web.
Thu, 3 May, 2018 at 4:06 PM
How Much Does the Surveda Survey Tool Cost?
The Ask tool is available for free for anyone to use. In most cases, the mobile network operator will assess a usage fee for each message or call sent. Thes...
Tue, 24 Apr, 2018 at 3:26 PM
What Technologies is the Surveda Survey Tool Built on?
The Surveda tool is built on top of existing open source tools - specifically InSTEDD's Verboice and Nuntium.  The Surveda Survey tool itself leverages...
Tue, 24 Apr, 2018 at 3:26 PM
Are Re-contact Attempts Reset If a User Responds?
No, re-contact attempts are cumulative, the total amount of contact attempts that the tool will do is determined by the configuration.  For example:  ...
Fri, 3 Mar, 2017 at 1:41 PM
When a Fallback Mode is Engaged, Where Does a Respondent Start the Questionnaire?
Once in fallback mode, the respondent will start the questionnaire from where they left off in the primary mode. In other words, each question is only going...
Fri, 3 Mar, 2017 at 1:43 PM
How Is Data Presented When a Participant Answers Questions Via Different Modes?
A single record is collected for each individual, regardless of via which mode data came from. If half of the questionnaire was completed through IVR and th...
Mon, 27 Feb, 2017 at 12:25 PM
How are Allocation of Cases to Experimental Conditions Handled?
When setting up experiments, you can define different percentages for each experimental condition. The platform will initially allocate cases to each experi...
Mon, 27 Feb, 2017 at 11:52 AM
What if I can't find an answer to my question?
If you can't find an answer to your question, or in general would like to speak with a human - submit a ticket.
Wed, 1 Mar, 2017 at 11:02 PM